Hotel Upgrade

Good afternoon. What can I do for you?

下午好。我能为您做什么？

I’d like to check in please. I have a reservation under the name Anthony Roberts.

我想办理入住。我用 Anthony Roberts 的名字预订了房间。

All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you and here is your keycard to the presidential suite.

好的 R.O.B.E.R.T.S……噢，Roberts 先生，我们一直在等您，这是总统套房的房卡。

But there must be some mistake; my reservation was for a standard room.

一定是搞错了，我订的是标准间。

Are you sure? Let me double check.

您确定吗？让我再确认一下。

Yeah. Here, this is my confirmation number.

是的。给，这是我的确认号。

You’re right Mr. Roberts, there seems to be a mixup, unfortunately we’re overbooked at the moment.

您说得对 Roberts 先生，好像搞混了，不过很遗憾我们现在已经超额预订了。

So...

所以……

Not to worry. We’re pleased to offer you a complimentary upgrade.

不用担心。我们很高兴为您免费升级。

Presidential suite baby!

总统套房，太棒了！