Job Interview II

Thanks for coming in today, did you have any trouble finding us? Please take a seat.

感谢您今天来面试，找到我们这里费劲吗？请坐。

Thank you.

谢谢。

So, let’s get started; tell me a bit about your educational background.

那么，我们开始吧。请简单介绍一下你的教育背景。

Sure! Well, I graduated with honors from Chesterton University with a major in Business Administration, with a specialization in Information Management, and I minored in psychology. I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are essential for professional success, hence the minor in psychology.

好的。我以优等成绩毕业于切斯特顿大学，主修工商管理，专攻信息管理，辅修心理学。选择这个专业有两个原因：一是想获得实用且具有市场价值的技能，信息管理方向正好满足这点；二是我觉得人际交往能力对职业成功至关重要，所以辅修了心理学。

Interesting. And, your postgraduate studies?

有意思。那你的研究生学习呢？

Well, I am really passionate about consumer behavior, so I pursued a master’s in that area. I also strive to keep my professional skills current, so I continuously attend seminars and conferences related management and customer service.

我对消费者行为非常感兴趣，因此攻读了这个方向的硕士学位。同时我也会不断更新自己的专业技能，经常参加有关管理和客户服务的研讨会和会议。

Very good. Now, tell me a little bit about your work experience. I see here that you previously worked at Oracle.

很好。现在请谈谈你的工作经历。我看到你之前曾在甲骨文工作过。

Yeah, I worked as their customer support manager, which brought me a breadth of experience in both client care, and process management. I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.

是的，我担任客户支持经理，这让我在客户服务和流程管理方面积累了广泛的经验。我负责监督和协调客户支持团队，并实施新策略以提高客户满意度。

Interesting...

有意思……

Yes, in this position I was able to make some pretty significant contributions to the overall success of the company. With the different initiatives that we implemented, we lowered our churn rate to about five percent, which had a direct impact on revenue.

是的，在这个职位上，我为公司的整体成功做出了一些相当重要的贡献。通过我们实施的多项举措，我们将客户流失率降低到大约百分之五，对收入产生了直接影响。